Refund policy
Return & Refund Policy
We accept returns of unopened, unused items within 30 days of delivery.
To be eligible for a return, the item must be unopened, unused, in its original packaging, and accompanied by proof of purchase.
Due to health and safety regulations, opened or used supplement products cannot be returned or refunded.
How to Start a Return
To start a return, please contact us at:
If your return is approved, we will provide instructions for returning your item. Items sent back without prior approval may not be accepted.
Return Address
Noctis Health Labs, LLC
2300 West Sahara Avenue, Suite 800
Las Vegas, Nevada 89102
United States
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Damages & Issues
Please inspect your order upon delivery. Contact us within 7 days of delivery if your item is damaged, defective, or incorrect so we can evaluate the issue and make it right.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 5–10 business days. Your bank or credit card company may take additional time to process and post the refund.
If more than 10 business days have passed since your refund was approved, please contact us at:
Non-Returnable Items
The following items are not eligible for return or refund:
• Opened or used products
• Items marked final sale
• Gift cards
Exchanges
To exchange an item, please return the original item if eligible. Once the return is approved, place a new order for the item you want.